williamhill's Terms & Conditions — Everything made clear, in plain Bengali

These Terms & Conditions form a legal agreement between williamhill ("we", "the platform") and the user ("you", "the player"). By using the williamhill-bd.com website or mobile application, you are deemed to have accepted these Terms.

If you do not agree with any part of these terms and conditions, please refrain from using our services.

Key Definitions

To open an account with williamhill, you must register with accurate and complete information. Each person may hold only one account. If multiple accounts are found under the same person's name, all will be closed and any associated bonuses will be forfeited.

What you need to provide at registration

• Full Name (as per National ID)
• Correct Date of Birth
• Active Mobile Number
• Email Address (Optional)
• Payment Method Information

Identity Verification (KYC)

Before your first withdrawal, or when transactions exceed a certain threshold, williamhill may ask you to verify your identity. You will need to provide one of the following documents:

• National Identity Card (NID)
• Passport
• Driving Licence

williamhill is strictly for individuals aged 18 and above. Use of this platform by anyone under the legal age constitutes a direct violation of our terms and conditions.

We may request documentation to verify your age at registration or at any point thereafter. Withdrawals may be temporarily suspended until verification is complete.

Who cannot use williamhill

• Individuals under 18 years of age
• Those with an active self-exclusion
• Users whose accounts have been previously closed or banned
• Residents of regions where online gaming is prohibited by law

williamhill supports bKash, Nagad, and a range of other local payment methods. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Rules

• Minimum Deposit: ৳500
• Maximum daily deposit: ৳1,00,000 (for KYC-verified accounts)
• Deposits are generally processed instantly
• Failed payments will be refunded within 2 hours
• No fees are charged on deposits

Withdrawal Rules

• Minimum Withdrawal: ৳500
• Maximum daily withdrawal: ৳50,000
• Processing time: 30 minutes to 24 hours
• Withdrawals can only be made to the same payment method used for the deposit
• Withdrawals above ৳10,000 will not be processed without KYC verification

williamhill regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, which are clearly stated in the offer details.

General Bonus Terms

• The same bonus cannot be claimed more than once by the same person, household, device, or IP address
• The minimum odds for bets placed with bonus funds are generally set at 1.5
• Expired bonuses will be automatically removed
• Some bonuses may not apply when depositing via certain payment methods

Wagering Calculation

Say you deposit ৳1,000 and receive a 100% bonus (৳1,000). With a 10x wagering requirement, you'd need to place a total of ৳10,000 in bets before the bonus can be withdrawn.

All games and betting activities on williamhill operate under specific rules. The rules for each game can be found within the game itself or in the help section.

Sports Betting

• Bets cannot be changed once confirmed
• If a match is abandoned or cancelled, the bet will be void and the stake returned
• If a technical issue makes the outcome of a bet uncertain, a decision will be made following an investigation
• If a bet is being processed when the odds change, the original odds will apply

Live Casino & Slots

• If the connection drops during a game, the session will be automatically restored
• Game results are recorded on the server, so on-screen displays are not the final authority
• Abnormal winnings resulting from system errors are subject to review

The following activities are strictly prohibited on williamhill. Engaging in any of them may result in immediate account closure and forfeiture of all balances.

• Multiple Accounts: Operating multiple accounts under the same name or from the same device
• Fraud: Claiming bonuses with false information or committing payment fraud
• Money Laundering: Using the platform for money laundering purposes
• Hacking: Attempting to gain unauthorised access to the system
• Use of Bots: Using automated software to play games or place bets
• Collagen: Multiple players colluding to win games together
• Bonus Arbitrage: Placing low-risk bets solely to collect bonuses

You can close your account yourself at any time. Contact support, state your reason, and if you have a real-money balance, you will have the option to withdraw it first.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, please use our responsible gaming tools. You can take a break for 7 days, 30 days, or close your account permanently.

When williamhill May Close an Account

• Serious breach of terms and conditions
• Suspicion of fraud or illegal activity
• KYC Verification Incomplete
• Long-term inactive accounts (12 months)
• Court orders or legal obligations

williamhill is an entertainment gaming platform. We are not liable to compensate for any financial losses incurred through gaming.

Exclusions from Liability

• Missed games or bets due to internet connectivity issues
• Third-party software or hardware issues
• Force majeure (natural disasters, government restrictions)
• Player's own error or negligence
• Game outcome — win or loss

For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy page. The Privacy Policy also applies as an integral part of these Terms.

Purpose of Data Use

• Account Management & Identity Verification
• Payment Processing
• Sending relevant offers and updates (with your consent)
• Fraud Prevention & Security
• Compliance with Legal Obligations

We do not sell your data to third parties. Information is only shared with payment processors and relevant legal authorities when required.

williamhill reserves the right to modify, amend, or update these terms and conditions at any time. For significant changes, a notification will be sent to your registered mobile number or email.

• The effective date of any changes will be noted on this page
• Continued use of the platform after any changes will be considered acceptance of the updated Terms
• If you disagree with the updated terms, you may close your account and withdraw your balance

If you have any questions or complaints about these Terms or williamhill, please reach out to us through the following:

Complaints Process

• An initial acknowledgement will be issued within 24 hours of receiving a complaint
• General complaints are resolved within 3 business days
• Complex cases may take up to 14 business days
• If you are not satisfied with the resolution, you have the option to appeal