This page transparently explains how we collect your data when you use our platform, how it is used, who it is shared with, and how it is kept secure.
By using williamhill-bd.com or our mobile app, you agree to this Privacy Policy. Please read it carefully to understand how your information is handled.
williamhill takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect, how we use it, and how we keep it secure.
This policy applies to the following:
We operate under the oversight of a regulatory authority and comply with all applicable data protection laws.
In plain terms: Your information is a trust held by us. This policy sets out the terms of that trust.
We collect two types of information — what you provide to us directly and what is collected automatically.
| Data Type | When It Is Collected | Mandatory? |
|---|---|---|
| Full name | At Registration | Yes |
| Mobile Number | At Registration | Yes |
| Date of Birth | At Registration | Yes |
| Email Address | At Registration | No (Optional) |
| Identity Information | KYC Verification Time | Yes for Withdrawals |
| Payment Information | Transaction Time | Yes |
| Support messages | Contact Hours | Not applicable |
We never store your full payment card number or PIN. Payment details are passed directly to the payment processor.
williamhill uses your information only for specific, legitimate purposes. Your data is never used for unrelated activities without your consent.
Opt Out of Marketing: If you do not wish to receive promotional messages, you can opt out at any time through your settings or by contacting support.
williamhill never sells your personal information. However, limited data may be shared with trusted third parties in certain specific circumstances.
| Third Parties | What is shared | Why |
|---|---|---|
| Payment processors (bKash/Nagad) | Transaction Information | To verify payments |
| Identity Verification Services | Name, NID Information | To Complete KYC |
| Game providers | Player ID, Game Data | In Game Operations |
| Cybersecurity Services | Log data, IP | To prevent fraud |
| Legal Authority | Necessary information | Legal Obligations |
All third parties are required to comply with our privacy standards and are prohibited from using your data for any purpose beyond what is contractually agreed.
williamhill uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect how the site functions.
We don't retain your information longer than necessary. Different types of data are subject to separate retention policies.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 Years After Account Closure | Legal obligations |
| Transaction History | 7 Years | Financial Regulations |
| KYC Documents | 5 Years After Account Closure | Regulatory requirements |
| Support messages | 3 Years | Ensuring service quality |
| Log data | 12 Months | Security Analysis |
| Marketing information | Until consent is withdrawn | Communication Management |
After the retention period, data is securely deleted or anonymized.
Every williamhill user has fundamental rights over their own data. These rights can be exercised at any time.
You may request a full list of the personal information we hold about you.
You may request corrections if any of your information is inaccurate.
You may request deletion of your data unless we are required to retain it by law.
You may request that we stop using your data for specific purposes.
You can obtain a copy of your data in a readily readable format.
You may object to your data being used for marketing or analytics purposes.
To exercise your rights: Write to us at support@williamhill-bd.com or Help Center. We will respond within 30 days.
williamhill is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
If we become aware that data belonging to anyone under 18 has entered our system, that information will be deleted immediately and the associated account will be closed.
To keep your data secure, williamhill employs multiple layers of technical and organisational security measures.
If you notice any security vulnerability, report it immediately to support@williamhill-bd.com.
We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
Tip: Make it a habit to check this page once a month. You will always be notified in advance of any major changes.
Contact us for any privacy-related questions, concerns, or complaints.
| Channel | Description | Response Time |
|---|---|---|
| Support@williamhill-bd.com | 3 business days | |
| Live Chat | Website Chat Button | 24/7 Instant |
| Help Center | help-center page | 24/7 |
We will respond to your privacy rights requests within 30 days of receipt. If a matter requires more time, you will be notified in advance.
To Learn More: Our FAQ Page View or Terms & Conditions Read.
At williamhill, data protection is more than a rule — it's a core commitment
Every transaction and piece of personal data you share is protected by SSL/TLS technology — the same standard used by banks.
Your name, number, or any other personal information is never sold to advertisers or third parties.
Only authorized personnel can access your data — it is not available to everyone.
No complex legal jargon — everything is written in plain language so you can truly understand it.
You can request to correct, delete, or download your information at any time.
Not interested in offers or promotions? Turn them off anytime from Settings — no hassle.